AutomationIntegrations

Zendesk

Streamlines ticketing, self-service, and automation processes.

Zendesk is a platform that connects businesses to their customers. Zendesk’s Chat widget allows your users to chat with team members from your company. By connecting Zendesk to your app, you can chat with your users in real-time and allow them to send messages to your Zendesk inbox when you are not available.

Don't see the Zendesk integration?

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Adding and Configuring the Action

1

In your Glide app, open the Settings menu.

2

In the Integrations menu, choose Zendesk and select Add. After adding Zendesk to your app, you will need to find the Key for your Zendesk Web Widget.

3

In Zendesk’s Get started flow, click the Messaging and live chat section. Next, click

4

Add Zendesk to your website. In the Embed Web Widget step, you can find your key in the code snippet. It is the 36-character string following key= in the code.

5

Paste the key under Zendesk’s settings to complete your set-up.

Features

Add the Zendesk Chat widget to your app

When you add Zendesk to a Glide app, the Zendesk Chat widget will automatically appear in your app for users to interact with. To preview the Zendesk Chat widget, you will need to publish your app.

To learn more generally about Integrations in Glide, including how they affect your app’s usage, check out our Introduction to Integrations.

Frequently Asked Questions

You may need to upgrade your plan. Browse Glide’s plans and find the right fit for you.

Zendesk’s Chat widget is only visible in your published app.