Slack

Slack is an instant messaging platform for business collaboration. With the Slack integration, you can send messages to channels in your workspace from a Glide app.

Adding and Configuring the Action

Send Message to Channel

The Send message to channel action is used to post a message in a channel in your Slack workspace. Just tell Glide which channel to post in and what the text of the message should be.

The action can be added to a component that supports actions (e.g., a button), added to a workflow in the Workflow Editor, or triggered after a form is submitted.

Slack Blocks

Slack blocks allow you to create visually structured messages that include interactive elements like text, images, and buttons. Each block type offers different content options that you can mix and match to build messages according to your needs.

This feature can be used within the “Send message to channel” action. Build the blocks you need from the Slack’s Block Kit Builder, copy the block code, and paste it into the Block field in Glide.

Use Cases

Slack notifications can give your team real-time updates to what’s going on in your Glide app. Here are a few examples of businesses are leveraging Slack.

1. Customer Feedback: Alert the customer service team when there is new customer feedback.
2. Order Updates: Notify the operations team when an order is placed, shipped, or delivered.
3. New Hire Onboarding: Send a welcome message when a new employee starts working.
4. Task Assignments: Send notifications to development team when new tasks are created.

Accelerating Order Processing with Slack Notifications

StickerStar, a custom sticker design company, has seen rapid growth recently. With this expansion, they’ve faced some criticisms regarding order processing times. To address this, they’ve created a Glide app for workflow management to start automating some routine tasks.

However, StickerStar wanted to further shrink the gap between an order being placed and it being processed.

Given that their team operates remotely and uses Slack for communication, it was a natural move to leverage Glide’s Slack integration. This way, they could receive an instant notification every time a new order was placed through Glide, reducing bottlenecks in communication. They’ve also used the Slack workflow builder to create workflows and add steps after messages are sent. Admins set up these custom workflows so Slack users could trigger more steps with simple actions, like emoji reactions, directly in the Slack app.

Setting Up the Slack Notification

After linking their Slack workspace with their Glide app, the next step was to get a custom action added to the sticker order form.

Now, with each new order placed in Glide, a corresponding notification is sent to StickerStar’s Slack channel. This message could also be used to request approval, allowing admins with permission to react with an emoji and let the order fulfillment proceed.

Adding Order Details to the Notification

But why stop there? Let’s enhance these notifications by including specific order details.

So, in the Orders table, we’ll add a new template column that includes:

• The name of the person who placed the order
• A description of the order
• Pricing for the order
• The shipping destination
• A link to the order in Glide

Following this, we just need to update the Slack notification action to use this template column.

Now, each time a new order comes through Glide, StickerStar team members get a detailed Slack notification, allowing them to process orders faster and more efficiently. This workflow automation can be enhanced by Slack’s workflow builder, with connectors to tools like Salesforce. To learn more generally about Integrations in Glide, including how they affect your app’s usage, check out our Introduction to Integrations.

Frequently Asked Questions