Meet the new Glide Apps
Glide Pages are now Glide Apps. Please refer to this article for up-to-date information, as some of this documentation is outdated.
To add or update your billing information, open the Billing section under your Team folder.
Under the Summary section, you will find a link to the Customer Portal. When the Customer Portal screen opens you can change address informaion, add credit cards, and see past invoices. You can also add your tax details - Tax Type and Tax ID number.
Each team has its separate billing profile. You will need to set up a billing profile for each team to be able to upgrade your projects.
You can set up your payment method in the "Summary" Section of your Team.
Click on the "Add payment method" link to start. If you already have a credit card on file you will see "Card ending 1234" and if you select that you can update your credit card information. If you want to add a credit card you would do that in the Customer portal.
Upon clicking on the link, you will be requested to enter your credit card information and the email address where you prefer to receive your receipts.
Credit card payments
Glide only accepts card payments at this time via Stripe.
To access your billing history, head on to the Summary section of your Billing dashboard and click on the "Customer Portal" link. This will redirect you to Stripe where you can view your billing history.
This billing history section displays your current or active plans and a list of all your transactions with Glide. You can also view your active payment method here and you can add a new one if you need to.
Invoices and receipts
To view your invoices and receipts for a specific transaction, click on the open new tab icon beside the transaction date.
This will redirect you to the invoice page for that transaction where you can download a PDF copy of your invoice and receipt.
Canceling or Changing your subscription
If you want to downgrade your team from Starter to Free or change your team subscription to another plan, you can do this on your Billing page. Select either "Change Plan" or "Cancel plan."
Why is the charge different than the cost of the subscription?
When you subscribe or change plans in the middle of a billing cycle, you will be billed for those changes at the beginning of the next billing cycle.
Your first Glide subscription sets your monthly renewal day. Any future monthly subscriptions will renew on this day of the month. This renewal day can differ from team to team based on the first subscription purchase date. Even if you cancel a plan, that billing cycle day of the month stays the same.
Any subscription changes made in the middle of a billing period will not immediately be billed. Those changes will show on the renewal invoice at the start of the next billing cycle.
For instance, if you first subscribed to a Starter team plan on the 15th of the month, you would be billed $25. Now say you upgraded to a Pro plan on the 30th of the month. Your next invoice will show the subscription change charges and the Pro plan's renewal. You will see a partial month charge for the Pro plan and credit for the Starter plan. These are prorated amounts based on the days each subscription was active.
Here is a cost example with sample even numbers to make it easier to understand. You subscribe to a $50 plan, then 1/2 way through the billing period, you upgrade to a $100 plan. Your first charge would, of course, be $50. At renewal, one month later, the amount would be $125. Here is the reason and math for the charge is not $100: $50 for 1/2 month of the $100 subscription minus a $25 credit (the 1/2 of the $50) plus $100 for the renewal of the $100 subscription. 50 - 25 + 100 = 125.
Your charges will be different since you will most likely not have made the change exactly in the middle of the month, and the subscription amounts will be different, but that is the concept of pro-rated billing. You pay for the time your new subscription is active and are given credit for the time left on the old subscription when you change it to a new plan.
How am I billed for subscriptions?
All subscriptions automatically renew at the end of the billing period.
Each team is independently billed. If you write apps for others, or have personal apps and business apps, this will facilitate keeping them separate and allows you to use different credit cards for each team when subscriptions are purchased.
When you set up a team folder the day of the month, for monthly subscriptions, and the month of the year, for annual subscriptions, is automatically set up when you first subscribe. These are your renewal dates going forward for all monthly or yearly subscriptions you have.
All prior invoices can be viewed and downloaded from the Billing page under your Team folder in the Glide dashboard by selecting the customer portal link. You can also add credit cards and make them defaults as well as change what information prints on future invoices.
How do I set up or change my credit card or what prints on my invoices information?
Payment methods are set up when you first subscribe to a project plan. You can also set them up in the Customer Portal.
You can update your billing information or set a payment method for your Team folder as follows:
- Select the team
- Go to the Billing section of the team
If you just want to add or edit an existing credit card select the link under PAYMENT METHOD. It will show "Add a Credit Care" or it will show ?
You can also select the Customer Portal link under PAYMENT HISTORY which will also allow you to enter billing information that will print on your future invoices, show prior invoices, and change credit card information.
If your team is set up for our Team pricing it will look like this:
If your team has legacy individual pricing for each project (app or page) it will look like this:
Unfortunately, our system does not allow changing or altering prior invoices or receipts due to regulatory restrictions and standard accounting practices. You could use PDF editing software to add what you need to your Invoice, but we advise you to check your local regulations to determine if this is acceptable.
How do I set up a payment method for a Team?
You can update your billing information or set a payment method for your Team folder as follows by going to the Billing folder under the selected team. You can select either the link under the Payment Method or the Customer Portal link.
I do not have a credit card my organization does not allow the use of credit cards. How can I pay for a subscription?
Sorry, but we only accept credit or debit cards for payment.
To keep our subscription prices low and give our customers new and innovative features, we have to keep our billing and payment process as simple as possible. The cost of customized billing or invoicing, and the collection efforts accompanying these methods, is something we'd rather spend on adding new functionality.
We use Stripe as our credit card processor. Here are the countries that they support.
Other payment methods can be arraigned for our Enterprise subscriptions.
How am I charged for Integration usage?
As of May 1, 2023, all integration runs, including Webhooks, Zaps, and Send Email, will count toward usage.
Every integration in Glide—from Webhooks to OpenAI—provides one or more functions. Each of those functions costs a set amount of updates per use. View our Integrations page for more information on usage per integration.
For example: Asking the OpenAI integration to complete a prompt will count as one update. Asking it to complete a prompt in 1,000 rows will count as 1,000 updates. These updates will be instantly reflected in your new usage dashboard.
Each plan tier provides a specific amount of monthly updates. If you exceed your monthly usage limit, your account will be billed for overages. You can monitor your update limits and usage in the new Usage dashboard in your Glide team.