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Support

How to get support if you're experiencing issues with Glide.

Glide Community

Glide Community page
Glide Community page

The Glide Community is a great way to request for help and support for your existing projects. The forum is made up of thousands of users - many of whom are Glide experts. It is very active, friendly, and people will be eager to help you there.

Glide Community tips

  1. Be polite and kind to other members.
  2. Use the search bar to see if your topic has been discussed before.
  3. Check out the community’s different categories.
  4. When posting questions, try to be clear and concise and write descriptive titles. If you need help with many different things, try posting them as separate topics or connect with a Glide Expert.
  5. Where possible, provide links (e.g. to your app), screenshots or even videos that help explain the point you are trying to make.
  6. Please be aware that everything you post in the forums is public.

Support hub

If you encounter issues while working on your app, you can also visit our Support Hub, which contains our Support FAQs and other resources to help you address your concerns.

If you can't find what you're looking for, you can open a new request or submit a request ticket by clicking on the "Open a Support Case" button on the page.

The support hub
The support hub

You can provide Glide Support with a special support link to help you with your project safely and securely.

With this link, support can look at the app and the data in the Data Editor. They can change the app and data locally (on their end) to troubleshoot, but these changes won’t be saved or won't affect your actual app.

Support link sample
Support link sample

Support will also not have access to your spreadsheet directly (although they will see the data in the Data Editor).

We keep a full record of every time support look at your app with that link and your link will automatically expire after 7 days. These links are only usable by authorized members of the Glide Support team so it is ok to share them on the forum with Glide Staff.

To get a support link, just click on your app's dropdown menu in the app dashboard and click "Copy Support Link".

Getting a support link
Getting a support link

Learning resources

Unfortunately, Glide does not provide any one-on-one help through our support team to help you build your app. We spend most of our time improving Glide itself, and writing documentation and creating videos to help you learn to use Glide. However, we have a wide library of resources to guide you through your app building process.

Learn to Glide videos

Our Learn To Glide Video Library is a great starting point to learn how to build your app. It contains videos for almost everything you need to know put your app together.

Learn to Glide videos
Learn to Glide videos

Glide YouTube channel

Glide's YouTube Channel is not only a great way to learn how to you build your app, it also helps you stay updated with new announcements, tips, app features and customer success stories to inspire you as you explore Glide and create your Glide Apps and projects.

If you are a visual learner that likes to view videos on how to do things, Glide's YouTube Channel is a great way for you to explore Glide.

Glide's YouTube channel
Glide's YouTube channel

Glide Library

If you would rather read about what you can do with Glide, we have an ever growing library of Documentation for you to explore. Our Documentation covers all that you need to know about building your app as well as managing your Glide Account.

Glide Library
Glide Library

Glide Experts

If you need hands-on help creating your app, there are Glide Experts you can consult with. They are all listed here. These experts are independent individuals that Glide has recognized as skilled in the use of Glide.

Glide Experts page
Glide Experts page
Updated 2 weeks ago
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