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Custom Helpdesk software for IT Professionals

Glide Solutions delivers tailor-made apps for IT Professionals in weeks—so you get exactly what you need, when you need it.

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Trusted by over 100,000 high-performing companies

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Why IT Professionals Need Helpdesk Software

Custom helpdesk software caters specifically to the unique workflow and requirements of IT professionals. Unlike generic solutions, it allows for precise alignment with your team's processes, ensuring higher efficiency and user satisfaction. Tailored tools facilitate better service management, reduce response times, and adapt as your business evolves—giving IT staff the exact functionality they need to excel at support. Choose custom helpdesk software, and elevate your IT support to new heights of performance and reliability.

Get the helpdesk you need, tailored to the way IT Professionals work

Simplify issue resolution, enhance customer support, and improve ticket management with tailored helpdesk software for IT professionals.

Get a free quote

Fully Managed Service

Glide partners with your team from scoping to rollout, ensuring regular check-ins and communication throughout the process.

Glide partners with your team from scoping to rollout, ensuring regular check-ins and communication throughout the process.

Rapid Development

Get a custom app tailored to your needs in weeks. Iterate and ship changes same day.

Get a custom app tailored to your needs in weeks. Iterate and ship changes same day.

Modern Design

Glide apps are beautiful and easy-to-use on mobile and desktop—ensuring your users will love their experience on any device.

Glide apps are beautiful and easy-to-use on mobile and desktop—ensuring your users will love their experience on any device.

A new paradigm for bespoke helpdesk software

We combine our flexible no code platform with vetted agency partners to deliver professional custom helpdesk software for IT Professionals, on time and on budget.

IT Professionals Helpdesk Software—Your Way.

An all-in-one helpdesk tool that has everything IT Professionals need.

Centralized Hub

Centralize all support interactions and information for quick and efficient retrieval and resolution.

Spreadsheets and Integrations

Integrate with spreadsheets and SQL databases to keep your IT support data consistent and up-to-date.

Mobile responsive

Optimized for all devices, our helpdesk software maintains functionality and design wherever you are, without additional adjustments.

Custom Workflows

Design tailored workflows to simplify routine tasks and manage intricate processes, optimizing your IT support strategy.

Roles and permissions

Tailor user access with flexible roles and permissions to ensure secure and appropriate use of your IT resources.

Advanced Security

Enhanced protection for your IT operations through stringent security measures and adherence to industry protocols.

How it works

Here’s how we scope, build, and deploy your solution in weeks—not months.

1

Kickoff in days

Meet with the Glide team and a handpicked agency partner to discuss your goals and receive a detailed project proposal.

2

Build in weeks

Your agency partner designs and builds your app, incorporating your feedback and providing updates with a Glide Customer Success Manager.

3

Launch and iterate whenever

We launch your fully tested custom app, providing ongoing maintenance and support throughout your app's lifecycle.

Glide is rated 4.7/5 stars on 600+ G2 reviews.

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Leader Fall 2024
Leader Small Business
Leader Mid-Market
Leader EMEA
Users Love Us
Leader Fall 2024
Leader Small Business
Leader Mid-Market
Leader EMEA
Users Love Us

Our team is your team

Glide Solutions is a new type of development partnership built for your success.

We make software simple

We carefully select the best Agency Partner for your project and provide milestones, check-ins, and support from start to finish.

We are masters of our craft

We leverage years of experience gained from helping 100,000+ companies build and scale custom software.

We work with top agencies

Many of the world's top agencies choose Glide to build apps, backed by a community of 4,500+ Experts.

Meet the companies working
more efficiently with Glide

See why they chose Glide
Mercury
Mercury

Mercury

“Thanks to our Glide app, we scaled the number of founders we work with by 5x.”

Read their story
CarboNet
CarboNet

CarboNet

“The enterprise management system we built with Glide has reduced our IT spend by 40%—and saves us dozens of hours each week.”

Read their story
Innovative Logistics Group
Innovative Logistics Group

Innovative Logistics Group

“Since adopting Glide, we doubled our carrier capacity and generated $1 million in new sales.”

Read their story
Mercury
Mercury

Mercury

“Thanks to our Glide app, we scaled the number of founders we work with by 5x.”

Read their story
CarboNet
CarboNet

CarboNet

“The enterprise management system we built with Glide has reduced our IT spend by 40%—and saves us dozens of hours each week.”

Read their story
Innovative Logistics Group

Innovative Logistics Group

“Since adopting Glide, we doubled our carrier capacity and generated $1 million in new sales.”

Read their story

Custom Helpdesk Software for

Frequently asked questions

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