Customer Service Dashboard

Glide is an intelligent no‑code platform that lets you build custom, AI‑powered business apps—without writing code. Operations teams use Glide to streamline ticket management, monitor customer interactions in real-time, generate insightful reports, and automate routine tasks, all while enhancing team collaboration and improving response times to customer inquiries. Apps are built using a simple visual interface and can connect to data sources like Google Sheets, Excel, and SQL databases.

The customer service dashboard functions as a versatile web app, accessible on both desktop and mobile devices. It allows teams to manage support tickets efficiently while enabling workflows that automate processes. Using Computed Columns, the app tracks response times and ticket resolution rates, transforming data into actionable strategies for improvement. Depending on their roles, team members have customized views, allowing agents to focus on tickets, managers to analyze performance, and admins to configure the dashboard securely. Additionally, workflows streamline tasks such as automated ticket updates and follow-up emails. The integration of Glide AI Columns enhances this functionality by converting customer audio feedback into actionable text, helping refine response strategies. Your Glide app will function like any other vital piece of software in your organization—only better because it's tailored to your specific needs.

Yes. With Glide, you don't need to write a single line of code. Just connect your data, use pre‑built components, and build workflows to create a fully functional custom app for your business.

Yes, Glide includes useful AI features that let you quickly create product descriptions and summaries, turn audio into text, extract text from images like manuals or receipts, and more.

Absolutely. Glide offers a Free plan so you can start building software right away, plus a 30‑day free trial of our Business plan to test advanced features like Glide AI and Workflows.