LearnPublished June 30, 2023

Using OpenAI to Create an AI-Powered IT Helpdesk Companion App

A recap of our Build with Glide session where we covered using OpenAI to build an interactive IT help desk companion app.

Scale your support capabilities with an IT helpdesk companion app, powered by OpenAI ūüď≤

‚Äč‚ÄčImagine giving your users the ability to troubleshoot their own IT issues, whenever and wherever they need. In case you missed it, he hosted Glide Certified Expert and YouTuber Robert Petitto for a Build with Glide + AI workshop where he showed us how to do it by combining the power of Glide and OpenAI.

We covered:

  • ‚ÄčUsing existing app data to inform OpenAI responses

  • ‚ÄčLetting users self-serve through a clean app UI

  • ‚ÄčUsing OpenAI to interpret and organize user input

Key Takeaways

  • Adding OpenAI to your Glide app is easy. To get started with OpenAI, simply log in to the OpenAI website, create an API key, add the OpenAI integration to your Glide app, and paste in your API key. See our documentation for more info.

  • Organize your data thoughtfully. Before building out any functionality, it's important to think about where your data will live and how it should be structured. This will save you headaches later on.

  • Create a table to manage your OpenAI requests and responses. You'll need to add three columns to your requests table: content, session id, and timestamp.

    • The content column should contain the actual question or request that the user is submitting to OpenAI.

    • The Session ID column is how OpenAI will know which content relates to a particular chat. Use a consistent identifier to maintain context.

    • The timestamp column will track when responses are received from OpenAI.

  • To Provide more context, use the "send message to chat GPT with history" in your Form Submit action. This will help OpenAI provide better responses.

  • OpenAI also offers "summarize" and "answer questions about a table" capabilities that can provide insight into your existing data. Watch the recap from our previous OpenAI session with Marco Volpato at Loqode to see it in action.

  • Don't try to tackle too much at once. Start with a basic implementation of OpenAI functionality and build up from there as you get more comfortable with the platform.

Thank you to Robert Petitto for joining us! Subscribe to Robert's channel on YouTube for more great Glide tips and tutorials.


Build With Glide is a recurring virtual event series where we demo existing Glide apps or build new apps from scratch. Guests include Glide users, team members, partners, and Experts.

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