Challenge
12five Capital is a financing company that provides working capital solutions for small and medium-sized businesses. Their finance program helps companies to close the gap while they wait to be paid by the customer for all the products produced and shipped. It removes the roadblocks to growth by allowing them to hire more people, fulfill larger orders and make investments in their business for the long run.
All of their administration was done by periodically filling out large spreadsheets. They would then use various other processes and tools for signatures and administration. This created a massive overhead for the company, resulting in a bad user experience for their clients.
12five Capital saw an opportunity to build off their systems and use Glide to provide a better experience for their clients and streamline their workload.
Solution
Now, staff at 12five open an app and can see the most recent data for each customer, and adjust if needed before submitting a line of credit request. Once submitted, the app issues signature requests to all parties, allowing the important flow of Capital into the business to happen.
The 12five team also has a clean and intuitive interface to work with, helping them enjoy their work more and stay in the flow.
Result
Today, 12five Capital has a much better overview of all customer data. It’s easier for them to manage customer accounts, amend and update their database, provide customers a smooth onboarding experience, and issue financings.
12five Capital customers have also gained better access to solutions that help get their projects off the ground. Having immediate access to information about their financing can be critical, and the Glide app allows them to access that info anywhere in the world.