Property Maintenance Manager
Maintenance requests, owner approvals, and unit turns in five connected apps.
Preview
Overview
Why property managers use Property Maintenance Manager
Every work order is a chain of hand-offs: the resident reports it, the office triages it, the owner approves the cost, a technician or vendor does the work, and someone records the invoice. Property Maintenance Manager gives each person in that chain their own app, and every app reads and writes the same work order.
How a work order moves
- The resident submits a request in the Resident Portal: a category, a description, when they're available, whether staff can enter without them, and up to three photos.
- The office triages it in PM Hub and sets the urgency, trade, and not-to-exceed (NTE) amount. Staff can also create work orders in PM Hub.
- The owner decides when the NTE is above their approval limit. The order waits for owner approval until the owner approves or declines it in the Owner Portal. A declined order goes on hold with the owner's note.
- The office assigns the job to an in-house technician or an outside vendor.
- The technician or vendor does the work. Technicians start and complete jobs in the Tech App and can add before and after photos and the parts they used. Vendors accept and schedule a visit, start the work, and complete it with the invoice amount. They can also attach an invoice file and photos.
- The resident follows along in plain language, including when a job is waiting for owner approval, and can message the office on the request.
Make-ready and unit turns
The make-ready board tracks each unit turn through five phases: pre-move-out, inspection, execution, QA, and rent-ready. When a resident gives notice, the office records it in PM Hub and the turn starts right away, before the unit is empty. Each turn has a punch list that staff assign to technicians, and the board shows the target ready date, days vacant, and how many days a turn is overdue.
Recurring maintenance
PM Hub keeps recurring schedules for preventive work such as HVAC filter changes or gutter cleaning. Every morning, PM Hub adds a work order to the queue for each schedule that has come due and assigns it to the technician or vendor you picked.
What's in the box
| App | Who uses it | Key screens |
|---|---|---|
| PM Hub | Property manager or coordinator | Dashboard, work order queue and detail, recurring schedules, make-ready board, properties, vendors, residents, access |
| Tech App | Maintenance technicians | Assigned jobs, job detail with photos and parts used, make-ready punch lists, profile |
| Resident Portal | Residents | Request form with photos, request tracker, message thread |
| Owner Portal | Property owners | Approvals with pending and history tabs, properties with spend, monthly statement, property detail |
| Vendor Portal | Vendors and contractors | Active and completed jobs, accept and schedule, completion with invoice, messages |
Sign-in and access
Everyone signs in, and each app works out who they are from their sign-in email:
- PM Hub is for your team. The first person to open it claims it, then adds the rest of the team under Access. PM Hub always keeps at least one team member.
- The Owner Portal, Resident Portal, Tech App, and Vendor Portal show each person only their own buildings, requests, or jobs. Under Access in PM Hub, you set the email each owner, resident, technician, and vendor signs in with. Anyone who signs in without a matching email sees a "You're not linked yet" screen.
To try a portal yourself, use your own email on a sample record. To let people outside your Glide organization sign in, change each portal's sharing setting so they can sign up.
Who it's for
Small and mid-size property management teams, such as owner-operators, regional managers, and homeowners association (HOA) managers, who track maintenance today in spreadsheets, texts, and a shared inbox.