Billing
You can access your organization’s Billing and plan information from any screen in GlideOS. Click your profile picture in the lower left, open Settings, then click Billing.
Here you can view and update your plan, track credit usage and buy extra credits, and manage your billing details.
To review our plan types and the latest prices and features, please refer to our Pricing page.
Learn more about what Credits are and how GlideOS uses them.
Managing Your Plan
The Your Plan section of the billing screen shows your organization’s current plan, cost, and credit allowance. Only admins can see billing information.
Upgrading your plan
To upgrade, click Upgrade in Your Plan. Choose the plan you’d like to upgrade to and click Select. To see more options, select View all plans on the Billing screen instead to see the full list of Glide plans available.
Enter your credit card information, cardholder name, and billing address. Click Subscribe to make payment and upgrade your account.
Changing your plan
To change your plan, click Manage, select the credit allowance or number of team members you need, then click Purchase Now.
Changing your plan to a tier with higher credits applies to every month going forward until you downgrade or cancel your plan. To make a one-time credit purchase, go to Extra Credits and click Buy Credits.
Managing Your Billing
You can update your billing address, change your payment method, and view payment history and invoices from the Billing details section of the billing screen.
Updating your billing information
To update the billing contact information, select Manage on the billing screen. You will be taken to the Stripe customer portal, where you can update the email address, mailing address, and tax ID.
Click Update information in the Billing Information section and fill out the information as needed.
Updated billing information will only appear on future invoices and receipts. Previous invoices and receipts will show whatever billing information was entered at the time the document was generated.
Changing your payment method
To change your payment method, select Manage in the Billing details section of the billing screen. You will be taken to the Stripe customer portal.
Click Add payment method in the Payment Method section. Enter the relevant details and select Add. Glide accepts valid credit cards and Cash App Pay as payment. If you have an existing Link account for faster checkout, you can use that as well.
Viewing your payment history and invoices
To see your payment history and download invoices and receipts, select Manage in the Billing details section of the billing screen. You will be taken to the Stripe customer portal.
The Invoice History section lists all your previous charges and invoice dates. Click any entry, and a new window will open with your Stripe invoice. You can download it as a receipt or an invoice.
Frequently Asked Questions
Can I get a refund on my subscription?
Requests made within 14 days of your initial purchase date are eligible for refund of the base subscription fees. For plans that charge a fee per seat, eligible base fees include per-seat subscription fees. Credits granted per seat and usage-based charges are non-refundable.
Please refer to our refund policy for full details.
How long do extra credit purchases last?
Extra credits purchased will last for 12 months.