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Remote (U.S.) • Full-Time

Support Lead

Support our customers as they Glide into success.

Support Lead


Glide is looking for a Support Lead to help improve the efficiency and effectiveness of our support team. You’ll focus on managing our two-person team of Glide Experts and responding to tickets yourself. You’ll also work closely with the Engineering, Sales, and Design teams to improve our product and provide a first-class customer experience.


The ideal candidate has the ambition to lead a support team, can set and track metrics, and work hands-on with customers. We use Hubspot Service Hub. No Glide experience is required.

You will:

  • Improve team efficiency and effectiveness by setting and tracking metrics.
  • Implement industry best practices.
  • Serve as a mentor and problem solver on difficult tickets or escalations.
  • Be able to think of creative solutions to difficult support cases.
  • Help the team work towards extremely high standards on response quality.
  • Work cross-functionally to improve our product, investigate thorny technical issues, and fix bugs. This will require you to create processes that drive accountability across teams.
  • Advocate for users and user experience across the company with data and well-told stories.
  • Work along with the team to respond to support cases.
  • Partner with engineers and other cross-functional departments to resolve more complex support cases.
  • Interface with the Sales team to provide an optimal experience for our Enterprise customers.
  • Be an excellent people manager and have hired for support roles in the past.

This job might be perfect for you if...

  • You have 3+ years of experience in a hands on Support role.
  • Have expertise in adding structure for support teams.
  • Enjoy teaching and mentoring others on how to become skilled at support.
  • You speak fluent English and have an excellent internet connection.
  • You are located in North America or South America and are available during normal business hours in these locations.

Definitely mention if you have...

  • Have a Glide App or Page that you’ve built and want to show off.
  • Created any videos demonstrating apps you’ve built, or explaining technical concepts to non-technical viewers.
  • Any other software development experience.
Apply Now

If you're unsure if you qualify for the role, or just want to meet us and learn more, please record a quick video to introduce yourself and show us something you've worked on. Send it to and we'll take a look.

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