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# Zendesk

> Streamlines ticketing, self-service, and automation processes.

[Zendesk](https://www.zendesk.com/) is a platform that connects businesses to their customers. Zendesk's Chat widget allows your users to chat with team members from your company. By connecting Zendesk to your app, you can chat with your users in real-time and allow them to send messages to your Zendesk inbox when you are not available.

> **Don't see the Zendesk integration?**
>
> You may need to upgrade your plan. [Browse Glide's plans and find the right fit for you.](https://www.glideapps.com/pricing)

## Adding and Configuring the Action

#### Zendesk Arcade

In your Glide app, open the **Settings** menu.

In the [Integrations](/docs/automation/integrations) menu, choose **Zendesk** and select **Add**. After adding Zendesk to your app, you will need to find the `Key` for your Zendesk Web Widget.

In Zendesk's **Get started** flow, click the **Messaging and live chat** section. Next, click

**Add Zendesk to your website**. In the **Embed Web Widget** step, you can find your key in the code snippet. It is the 36-character string following `key=` in the code.

Paste the `key` under Zendesk's settings to complete your set-up.

## Features

### Add the Zendesk Chat widget to your app

When you add Zendesk to a Glide app, the Zendesk Chat widget will automatically appear in your app for users to interact with. To preview the Zendesk Chat widget, you will need to [publish your app](/docs/essentials/publishing-and-sharing).

To learn more generally about Integrations in Glide, including how they affect your app's usage, check out our [Introduction to Integrations](/docs/automation/integrations).

## Frequently Asked Questions

#### Don't see the Zendesk integration?

You may need to upgrade your plan. [Browse Glide's plans and find the right fit for you.](https://www.glideapps.com/pricing)

#### Why can't I see the Zendesk Chat widget in Glide?

Zendesk's Chat widget is only visible in your published app.